FAQs

We offer exchanges for incorrect or defective orders that are in their original packaging. This applies to gift purchases as well.

Sale items will be exchanged for the amount of the sale price and not the original price. Please review our exchange policy here.

You have 7 days after receipt of an in-store or online purchase to make an exchange. You will receive an exchange item, store credit, or e-gift card on eligible orders.

Items that are worn, damaged, washed, and/or have tags removed are not eligible for an exchange.

(1) exchange eligible per order. Please review our exchange policy here.

All orders are shipped within 3-5 business days. Rushed shipping orders are shipped within 24 hours. Please see our shipping policy here.

We are not liable for packages once they are shipped. All orders can be tracked on our website via our order tracking page. Items that are lost, stolen, or damaged will need to be reported to the postal carrier. Get more information here.

However, we will work together to help you resolve the issue by also contacting the postal carrier on your behalf in hopes to escalate the issue.

Yes

Thursday 12 pm - 6 pm 

Friday & Saturday: 11 am - 7 pm

Sunday - Wednesday: Appointment Only

Our customer service hours are Tuesday - Friday: 11 am - 5 pm.

We can be reached by phone at (440)-462-0408 or by email at info@iamlivingrich.com.

Please allow 48 hours to receive a response back via email.

No. We provide our customers with exclusive items and for that reason, we do not restock any items.

All unisex apparel is true to size for men. We highly suggested that you order your exact size. For women, we suggest ordering one (1) size down from your normal size when ordering unisex apparel.

Apparel that is listed as "women” is true to size.

Changes to your order can be made within 24 hours of placing your order. Order changes are not guaranteed and depend upon the request and availability. 

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